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1. Describe a quality problem that youâ€™ve encountered while purchasing a product or service. Describe the company and experience. What processes could that company have put into place to prevent the quality problem?
2.On which dimension of quality doe Dittenhoefer’s compete? How are these dimensions being threatened by the problems in the manufacturing and customer service areas?
3.What do you think are the problems with the current manufacturing process as a whole with the polymercoating machine in particular? How might you use process mapping and root cause analysis to get to the bottom of these problems?