performance improvement project for quot quality and productivity management quot course

Instructions

Assignment for Sessions 10 & 11 (4/6 through 4/15):

Assignments in Lieu of the Performance Improvement Project
Due: 4/15 at 11:55 p.m.

COMPLETE ALL OF THE FOLLOWING TASKS BELOW (4 total tasks)

A. Short Essay (50%)
1. Thousands of organizations use the Baldrige Criteria for self-assessment, and every year, several companies, nonprofits, healthcare and educational institutions in the USA compete for the Baldrige Quality Award. Explain the benefits of using the assessment criteria. [Maximum: one double-space page]

2. The Baldrige Criteria for Performance Excellence is an integrated and coherent framework grouped into seven sets of hierarchical categories. Briefly explain the focus of each category. [Maximum length: two double-space pages]

B. Case Studies (50%)

Case 1: Leveraging Baldrige at AtlantiCare: Please read “Leveraging Baldrige at AtlantiCare” case (pp. 547 – 548) of the text, and answer the two questions at the end of the case.

Case 2: Branch-Smith Printing Division’s Baldrige Journey: Please read “Branch-Smith Printing Division’s Baldrige Journey” case (pp. 549 – 551) of the text, and answer the two questions at the end of the case.

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