discussion our survival is dependent upon growing the business

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Discussion: Our survival is dependent upon growing the business.

Through his Chain of Causation Dr. Mikel J. Harry of the Six Sigma Academy states:

  • Our survival is dependent upon growing the business.
  • Our business growth is largely determined by customer satisfaction.
  • Customer satisfaction is governed by quality, price and delivery.
  • Quality, price and delivery are controlled by process capability.
  • Our process capability is greatly limited by variation [and waste].
  • Process variation [and waste] lead to an increase in defects, cost and cycle time.
  • To eliminate variation [and waste], we must apply the right knowledge.
  • In order to apply the right knowledge, we must first acquire it.
  • To acquire new knowledge means that we must have the will to survive.

Discuss the merits of these interlocking causations.

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