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Using the library, Internet, or any other resources as well as the operations strategy framework, explain how new additional services can be seamlessly integrated into Smithâ€™s organization. Detail the steps required to move Smith from current state to your proposed future state.
Include the following in your answer:
- Connection to the operations strategy framework (business direction, offerings, resources, discriminators, competitive analysis, performance, customer needs, and operational metrics)
- Provide a visual graphic (Word, PowerPoint or Visio) showing the current state for Smithâ€™s organization from order to cash and your proposed future state.
- An example of a company or situation similar to Smithâ€™s that has added and integrated additional service offerings the impact of their approach