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Procuring and Delivering Services- Short BUT DETAILED Responses– Covers Lectures 4 and 5
1) In your own words what should go into the decision to outsource services? Be specific (Week 4)
2) In your own words, what is the definition of a Total Facility Management Service Delivery Option? Be specific (Week 4)
3) In your own words, what is the definition of the following? (Week 4)
• Managing Agent
• Managing Contractor
• Specifically, how are they different?
4) List and describe each step of the Procurement Process in your own words. ( Week 5)
5) In your own words, what is an SLA or Service Level Agreement? Why is it important and to whom? ( Week 5)