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Procuring and Delivering Services- Short BUT DETAILED Responses– Covers Lectures 4 and 5

1) In your own words what should go into the decision to outsource services? Be specific (Week 4)

2) In your own words, what is the definition of a Total Facility Management Service Delivery Option? Be specific (Week 4)

3) In your own words, what is the definition of the following? (Week 4)

Managing Agent

Managing Contractor

Specifically, how are they different?

4) List and describe each step of the Procurement Process in your own words. ( Week 5)

5) In your own words, what is an SLA or Service Level Agreement? Why is it important and to whom? ( Week 5)

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